Return Policy for Aesthetix Co.
At Aesthetix Co., our dedication to delivering products of exceptional quality and craftsmanship is unwavering. In alignment with our commitment to hygiene and safety standards, we uphold a stringent No Return, No Refund policy. This policy is an integral part of our endeavor to ensure the highest level of product integrity and customer care.
Detailed Policy Provisions:
- No Returns or Exchanges:
- We maintain a strict policy against accepting returns, exchanges, or refunds once products have been dispatched from our facility.
- This measure is rooted in our unwavering commitment to hygiene and safety, prioritizing the well-being of our customers.
- We urge our customers to conduct a thorough review of their orders before finalization, ensuring a confident and informed purchase decision.
- Addressing Damaged or Defective Products:
- In the rare circumstance of receiving a damaged or defective product, we request customers to promptly contact us within 48 hours of receipt.
- Communication should be directed to [email protected], including detailed descriptions and photographic evidence of the issue.
- Each case is subject to a meticulous evaluation process. Resolution approaches may include product replacement or issuance of credit for future purchases. However, it is important to note that refunds are not a standard procedure under these circumstances.
- We confidently assure you that all products leave our facility in flawless condition, and any damage during transit is a matter best addressed by the United States Postal Service, HERE. Rest assured, our team is committed to finding a satisfactory resolution within the scope of our policies.
- Cancellation Policy:
- Order cancellation requests are accepted if made within 24 hours of the initial order placement.
- Customers wishing to cancel must immediately contact us at [email protected] for their request to be processed effectively.
- Protocol for Shipping Issues:
- Once orders are dispatched, Aesthetix Co. is not liable for lost, stolen, or damaged items. For items marked as ‘delivered’ but not received, or in cases of damage or theft, we advise you to file a claim directly with the United States Postal Service, HERE.
- In such events, the responsibility transitions to the customer. We recommend contacting the shipping carrier directly to file any necessary claims.
Allergic Reactions: Your well-being is paramount to us. We suggest a preliminary patch test for all our products to ensure compatibility with your skin. While our formulations are designed with care and attention to safety, individual sensitivities can vary. In the unlikely event that you experience an adverse reaction, we advise discontinuing use and seeking medical advice as needed. Rest assured, such instances are rare, and we are committed to providing you with products that enhance your natural beauty and wellness.
Customer Satisfaction: At Aesthetix Co., we stand behind the integrity and quality of our products. We understand that individual experiences are unique, and we’re dedicated to ensuring your complete satisfaction. While the possibility of concerns is minimal, our customer service team is always on hand to address any queries or feedback. Your safety, satisfaction, and confidence in our products are what drive us to continuously evolve and improve.
For concerns or dissatisfaction, contact us at [email protected]. We value your feedback and aim to improve continually.
Contact Us For questions regarding your order or our return policy, please contact us at [email protected]. Our customer service team is dedicated to assisting you.
FAQs For additional details on our policies and product use, please visit our FAQ Page.
Please Note: At Aesthetix Co., we hold ourselves to the highest standards of quality and customer safety. When you choose our products, you embark on a journey of trust and assurance. We recognize the importance of this relationship, and as such, want to remind you that upon the shipment of your order, the stewardship of these carefully crafted items passes into your hands. This transition is a significant aspect of our shared commitment to excellence in product care and handling.
Your satisfaction and well-being are our top priorities, and we’re committed to providing exceptional products and service. Thank you for choosing Aesthetix Co.
